Return & Exchange Policy
Effective Date: May 1, 2000
Applies To: Canada & United States
At DeadStock Broker, we help connect customers with suppliers of surplus, recycled, and used industrial inventory. All items are shipped directly from our verified suppliers to you — we do not warehouse or stock inventory ourselves. That’s why we’ve built this policy to ensure your satisfaction is protected.
✅ What Can Be Returned or Exchanged?
We accept returns and exchanges for both defective and non-defective items:
-
🆕 Product Condition: New or slightly used
-
⏳ Return Window: Must be requested within 15 days of delivery
-
📦 Packaging: Items must be returned with all original packaging, manuals, and accessories if available
🔁 How Returns & Exchanges Work
-
📍 Return Method: At a drop-off location provided during your return authorization
-
🚚 Return Shipping:
-
Defective or damaged? Supplier covers all shipping and repair/replacement costs
-
Changed your mind? Buyer may cover return shipping unless otherwise arranged
-
-
💵 Restocking Fees: None
💸 Refund Processing Time
-
💳 Refund Method: Same as original payment method
-
⏱️ Processing Time: Within 90 days of supplier receiving and confirming the return
🛠️ Damaged During Shipping?
If your item is damaged due to improper packaging, the supplier will:
-
Cover repair or replacement costs
-
Pay for return shipping